200+ Sales and Service Coaching Articles

What have we noticed in over 29,000 hours of coaching? Some common threads appear and re-appear among a wide variety of sales and service clients, large and small, from around the world. These common issues and challenges are the basis for our list of sales and service coaching topics. These topics, and others which can be custom-designed for you and your sales and service organization/organization, are a foundation of the following programs: sales and service TeleForums, Group Coaching, Distance Learning, Train-The-Trainer, and Private Coaching. We have organized these sales and service coaching topics into five major categories, which we call the Five Ps: People; Product/Service; Profits; Progress; and Process.

1. The most important assets of any sales and service organization are its People. Here are a few samples of our sales and service coaching topics relating to People: assessments, career transition, coaching skills, compensation, motivation, training, mentoring, and employees: hiring, retention and termination.
   
   
2. Products/Services are the mainstay of every sales and service organization. Here are a few samples of our sales and service coaching topics relating to Products/Services: pricing, quality, value, effortless marketing, competitive positioning, sales strategies, guest/client service and presentations.
   
   
3. We constantly seek to maximize the Profits of our sales and service clients. Here are a few samples of our sales and service coaching topics relating to Profits: collections, cash flow, revenue growth, profitability, budgeting, business plans, forecasting, sales management, buying/selling a company and new profit centers.
   
   
4. Progress is the place in our sales and service coaching where we help our clients to move forward and define their future. Here are a few samples of our sales and service coaching topics relating to Progress: technology, strategic planning, vision, business trends and alliances.
   
   
5. With our sales and service clients, we have defined the Processes that lead to Profitability and Progress. Here are a few samples of our sales and service coaching topics relating to Processes: databases, newsletters, leveraging E-mail, web strategies, marketing tools, successful meetings and referral engines.